ONLINE SALES TERMS & CONDITIONS
“We”, “Us”, “Our”, “Ours”, etc. – used to indicate Pro Prep and its staff.
PROCESSING & DELIVERY OF PHYSICAL GOODS
Unless stated otherwise, ALL physical goods/merchandise are made to order and supplied by a 3rd party UK based printing company.
The expected dispatch time for goods (made to order & other) is 3 to 5 working days.
Your order will be sent in a 1st Class Parcel via Royal Mail. Our normal flat rate shipping price is £2.
CANCELLATIONS & ORDER CHANGES
We cannot offer any guarantees for cancellations or changes to orders on made to order goods. However, if you wish to cancel your order, contact us as soon as possible at firstname.lastname@example.org– if production of your goods has not yet begun, we may be able to help you out.
Coaching, Online Coaching, Choreography, Music Editing, Courses, Events & Seminars are all non-refundable.
REFUNDS, RETURNS & EXCHANGES
We cannot issue any refunds, returns or exchanges on unwanted or incorrect fitting products on made to order physical goods.
Physical goods which are not made to order may be returned within 14 days of receipt for any reason. Please contact email@example.com.
FAULTY PHYSICAL GOODS
If your physical goods develop a fault within 14 days of delivery (including goods delivered with printing or manufacturing faults), your goods may be returned for a full refund or replacement. We ask that you send photos of the fault(s) to firstname.lastname@example.org complete with a brief summary of the problem and your order number.
DAMAGE DURING DELIVERY
If your parcel shows immediate signs of transit damage please refuse delivery and contact us at email@example.com with your order number and a brief summary of the problem.
If the damage is only apparent after opening the parcel, you must inform us within 48 hours of receipt. We ask that you send photos of the damage to firstname.lastname@example.org complete with a brief summary of the problem and your order number.
We may ask for deposits on specific items including (but not limited to) physical goods, courses, events, seminars, classes & more. Deposits will be clearly marked and are non-refundable.
Certain products on this website may be unavailable or out of stock even if they are labelled otherwise. If any of your products/items are not available, you will be contacted with an estimate of availability and a rough expected delivery date (if applicable).
Payments are accepted through Paypal.
All listed prices are in Pound Sterling (£) inclusive of VAT. Any exemptions to this will be clearly marked. Prices may change without notice.
These terms and conditions will be governed by and construed in accordance with Scots law. Any disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the Scottish courts.